What is up with the USPS sort facility in Chicago 60701

I was waiting for a package to arrive from Germany and all was going well.  The package even passed customs rather quickly then hit sort facility Chicago 60701 and stopped in it's tracks.  I waited and waited and tried to contact USPS by phone, email and social media.  I got 0 replies back from USPS by any of those methods. 

After a while I looked up USPS Sort Facility in Chicago 60701 and found hundreds of complaints of people in the same situation.  Packages are getting lost, mis-routed and stuck at this sort facility.  Check out this page full of complaints about not receiving their packages http://www.merchantcircle.com/business/US.Post.Office.Facilities.773-894-1102

As of April 27th still not arrived.

April 12, 2015 , 8:06 pm	Arrived at USPS Facility	CHICAGO, IL 60701
Your item arrived at our USPS facility in CHICAGO, IL 60701 on April 12, 2015 at 8:06 pm. The item is currently in transit to the destination.
April 11, 2015 , 12:49 pm	Processed Through Sort Facility	ISC CHICAGO IL (USPS)
	Origin Post is Preparing Shipment
April 8, 2015 , 8:45 am	Processed Through Sort Facility	FRANKFURT/FLUGHAFEN, GERMANY
April 8, 2015 , 2:41 am	Processed Through Sort Facility	SAULHEIM PZ, GERMANY
April 7, 2015 , 8:05 pm	Acceptance	GERMANY